Adriana Rossiter Hofer Source Confirmed

Affiliation confirmed via AI analysis of OpenAlex, ORCID, and web sources.

Associate Professor

University of Arkansas at Fayetteville

faculty

16 h-index 31 pubs 1,138 cited

Research Areas

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OverviewAI-generated summary

Adriana Rossiter Hofer's research focuses on understanding customer experiences and service quality within logistics and delivery contexts. She investigates how factors such as emotions elicited by driver behaviors, service failures, and the availability of goods impact customer satisfaction and outcomes. Her work also examines the strategic decisions of third-party logistics providers, including service portfolio diversification and supplier relationships.

Her publications explore theoretical perspectives like appraisal theory and competitive dynamics to analyze phenomena in e-logistics, last-mile delivery, and the airline industry. Rossiter Hofer also studies consumer responses to stockouts and the methodological approaches for designing experiments in retail supply chain management. She has collaborated with researchers at the University of Arkansas at Fayetteville, including John Aloysius and Marc Scott. Her scholarly contributions are reflected in an h-index of 16 and over 1,100 citations.

Metrics

h-index: 16
Publications: 31
Citations: 1,138

Selected Publications

Is AI an Algorithm by Any Other Name? Behavioral Reactions to Model-and AI-Based Forecast Algorithms (2025) DOI
Hurry Up! Better to Get It Now Than to Be Sorry Later: The Effects of Product Rationing on Stockpiling Propensity Before Natural Disasters (2025) DOI
Designing scenario-based experiments in retail SCM: methodological approaches and practical insights (2025) DOI
Reconceptualizing E‐Logistics Service Quality (E‐LSQ) in Emerging Contexts: The Case of Crowdsourced Delivery (2024) DOI
Navigating diversity in supply chain relationships: building trustworthiness through complementary and supplementary fits (2024) DOI
The role of scarcity-inducing post-stockout disclosures on consumer response to stockouts (2023) DOI
“Cultural inventories”: How dimensions of national culture moderate the effect of demand unpredictability on firm-level inventories (2023) DOI
You're driving me crazy! How emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery (2023) DOI
Crowdsourced delivery and customer assessments of<scp>e‐Logistics</scp>Service Quality: An appraisal theory perspective (2023) DOI
Expectations vs Experience: Managing the Adverse Effects of Service Failures on Customer Satisfaction in the Airline Industry (2022) DOI
Supplier dependence asymmetry and investment in innovation: The role of psychological uncertainty (2021) DOI
A competitive dynamics perspective on the diversification of third-party logistics providers’ service portfolios (2021) DOI